Case Management - Members

The Case Management Program is a service offered to all health plan members.  It addresses both short and long term issues for members and their families who are facing a serious illness or an acute event and could benefit from assistance in navigating complex systems of medical care.  Case Management frequently assists members with, but not limited to, the complex issues listed below:

  • Transplants
  • Cancer
  • Frequent visits to the hospital
  • Severe burns
  • Wounds
  • Head or spine injuries
  • Falls
  • Hospital discharge planning
  • Understanding your doctors instructions

Our goal is to assist you in managing your health needs and prevent further complications.  Follow your doctor’s advice.  It is important to your health.  But if you need help with it, call a Case Manager.  They are available Monday through Friday, 8:00am – 4:30pm EST toll free at 1-888-211-9913.

Last Updated: 10/01/2016